Anne McGuire

Fractional Operations Lead | SaaS Operations & AI Automation - Sydney

Expertise: Operations, People, Technology

About

Growth creates exciting opportunities, but it also creates complexity. The founder becomes involved in too many decisions, responsibilities become unclear, delivery becomes inconsistent and the way the business operates no longer supports where it is going.

That is where I help.

I work with founders and leadership teams as a Fractional COO, strategic adviser and transformation partner. I help businesses build the operating model, leadership rhythms, governance and execution capability they need to scale without losing momentum.

My work can include clarifying strategy and priorities, defining roles and decision rights, improving how teams work together, establishing performance measures and operating rhythms, strengthening customer and service delivery, leading transformation initiatives, and identifying where AI can create practical business value.

I bring more than 20 years of experience across business operations, transformation, technology and professional services. I have built a client services function from zero, helped scale an onboarding and services organisation from 30 to more than 70 people across multiple markets, led teams of more than 70 people, and overseen complex delivery and transformation portfolios for organisations ranging from growing technology businesses to major enterprises.

I am most useful when a business has achieved traction but its operating foundations have not kept pace, when transformation has lost momentum, or when the leadership team knows something needs to change but needs help turning that intent into action.

I do not arrive with a generic playbook or disappear after producing a strategy deck. I work alongside founders and teams to understand what is really getting in the way, establish the right priorities and help deliver the change.

The goal is to leave the business clearer, more capable and better equipped for its next stage of growth.

Big wins

  • Scaled Employment Hero’s onboarding and services organisation from 30 to more than 70 people across ANZ, the UK and Asia
  • Built ELMO Software’s client services function from the ground up, growing the team from zero to more than 15 people
  • Led a 40+ person ANZ professional services function supporting approximately $15 million in annual services revenue and complex enterprise delivery

Skills: Operations, Strategy, AI, People & Culture, Customer Success, Board & Governance, Data & Analytics, Business Scaling, Operating Model, Transformation, Organisational Design, AI Adoption, Strategy Execution

Additional skills: Operating model design, Strategy execution, Business scaling, Transformation leadership, AI strategy and adoption, Organisational design, Service delivery, Customer operations, Governance, OKRs and performance management, Leadership capability, Process improvement, Portfolio management, Post-merger integration

Works with: Seed, Series A, Series B+, Scaleup, Established business

Companies I've worked with

  • Workday
  • WalkMe
  • Employment Hero
  • Arq Group
  • Elmo Software

Industries: SaaS, B2B, FinTech, HealthTech, Media, Manufacturing, Government, Hospitality, Logistics, Retail, Professional Services, Technology, Financial Services, Education and Training

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