Jayden Bartram
COO & Chief of Staff | Strategy, Commercial & Ops - Sydney
Expertise: Operations, Product, Revenue and sales
About
I co-founded Couchdrop and helped grow it from two founders into a 15-person global SaaS business. As CEO and later COO, I built and led revenue operations, customer success, partnerships and the company’s operating foundations. This included establishing Movebot’s channel and referral partnership with Dropbox and leading the operational work behind Couchdrop’s SOC 2 Type I and II audits.
I now work with founder-led businesses when growth has made the company harder to run: too much still comes back to the founder, priorities compete, or important initiatives stall between teams. I work across strategy, commercial priorities and operations to turn those priorities into clear ownership and delivery.
The mandate depends on where the constraint sits. As a COO, I take broader responsibility for how the business operates and executes. As a Chief of Staff, I focus on founder leverage, decision flow and strategic priorities that cut across the business. In either case, I work alongside the existing team and take responsibility for getting agreed priorities delivered, rather than handing over recommendations for someone else to implement.
Big wins
- Co-founded Couchdrop and helped grow it from two founders into a 15-person global SaaS business.
- Established Movebot’s channel and referral partnership with Dropbox, opening a route into larger migration opportunities.
- Led a seven-person Catch Software team to deliver the SmartPlanner proof of concept on time and on budget.
Skills: Operations, Product, Partnerships, Strategy, Customer Success, Operating Model Design, Scale Readiness, Governance & Compliance
Additional skills: Operating model design, Executive operating cadence, Decision rights and accountability, Cross-functional delivery, Revenue operations, Go-to-market operations, Customer success operations, KPI and management reporting, Scale readiness, Governance and compliance, Process and workflow improvement, Strategic planning and execution, Commercial operations, Executive decision support
Works with: Series A, Series B+, Scaleup, Seed, Established business
Companies I've worked with
- Couchdrop / Movebot
- Movebot
- Catch Software
- Commonwealth Bank of Australia
- Royal New Zealand Navy
Industries: SaaS, Hospitality, B2B, Technology